How to shop & place an order?
Question Do I need an account to place an order?
AnswerNo, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.
Question I have forgotten my password: what should I do?
AnswerSimply follow the ‘Forgot your password?’ link on our Sing In page and enter your email address. You’ll then receive an email to reset your password.
Question How do I place an order on your site?
Choose a category from the top navigation menu or search to explore a specific style or trend.
Select your desired piece and click ‘Add to bag’. Once you’ve added all items, it’s time to checkout under ‘Summary’.
Sign in to your account or, if you’ve not yet created one, proceed via guest checkout.
Enter your name, address, payment method and delivery details to complete your order. That’s it – we’ll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.
Question Can I place an order over the phone?
AnswerSure! Our friendly Customer Service Advisors are happy to assist you with this.
Question Are Joy Kvalitet items authentic?
100%. Our offering is expertly curated from the best manufacturer around the globe and we guarantee all items are authentic.
Question How will my order be packaged?
AnswerYour order will be carefully packaged in a protective box, with branded dust bags, to ensure it arrives to you in great condition.
Question How much will I be charged for shipping?
AnswerThis varies depending on the size, weight and destination of your chosen items, and the cost will appear at the checkout.
Question When will I receive my item and how can I track delivery?
AnswerOnce your order is confirmed, we’ll dispatch it within 2 business days. Delivery takes 2-10 business days, depending on your location and chosen shipping method.
Question Can I return my customised item?
AnswerWe are unable to accept returns as customised pieces are created to your specification and taste.