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FAQs

Do I need an account to place an order?

No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.

How do I place an order on your site?
  1. Choose a category  from the top navigation menu or search to explore a specific style or trend.

  2. Select your desired piece and click ‘Add to bag’. Once you’ve added all items, it’s time to checkout under ‘Summary’.

  3. Sign in to your account or, if you’ve not yet created one, proceed via guest checkout.

  4. Enter your name, address, payment method and delivery details to complete your order. That’s it – we’ll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.
Can I place an order over the phone?

Sure! Our friendly Customer Service Advisors are happy to assist you with this.

Are Joy Kvalitet items authentic?

100%. Our offering is expertly curated from the best manufacturer around the globe and we guarantee all items are authentic.

How will my order be packaged?

Your order will be carefully packaged in a protective box, with branded dust bags,  to ensure it arrives to you in great condition.

How much will I be charged for shipping?

This varies depending on the size, weight and destination of your chosen items, and the cost will appear at the checkout.

When will I receive my item and how can I track delivery?

Once your order is confirmed, we’ll dispatch it within 2 business days. Delivery takes 2-10 business days, depending on your location and chosen shipping method. After your order has been shipped, you will receive a tracking code via email at the address you provided during checkout. This will enable you to track your shipment and stay updated on its delivery status.

Can I return my customised item?

We are unable to accept returns as customised pieces are created to your specification and taste.