FAQs
Shipping & Potential Delays
International shipping may occasionally be subject to customs-related delays. While such instances are rare, we kindly ask for your patience should your order take longer than expected to arrive. Our team is always on hand to provide assistance and ensure your experience with JOY Kvalitet remains exceptional. From the moment you select your piece to the day it arrives, we are dedicated to making your journey with us effortless and enjoyable.
Customs & Import Taxes
At JOY Kvalitet, we strive to ensure a seamless shopping experience, but please note that customs and import duties may apply depending on your country’s regulations. These charges are determined by local authorities and remain the responsibility of the customer. While we take every measure to optimize our shipping process and minimize potential fees, we cannot guarantee the avoidance of customs duties. If your order is held for clearance, kindly note that this is beyond our control. We appreciate your understanding and remain available to assist with any inquiries regarding your shipment.
Return Policy
Our return period is 48 hours, and return shipping costs are the responsibility of the customer. This policy is in place to protect all our customers and prevent any misuse or irresponsible handling of our products.
To ensure that your purchase is perfect from the start, our team is available to assist you with any questions regarding size, color, or other details before you place your order.
Please note that customized orders cannot be returned, as they are tailored to your personal preferences and are not eligible for exchanges.
Are Joy Kvalitet items authentic?
100%. Our offering is expertly curated from the best manufacturer around the globe and we guarantee all items are authentic.
When will I receive my item and how can I track delivery?
Once your order is confirmed, we’ll dispatch it within 2 business days. Delivery takes 2-10 business days, depending on your location and chosen shipping method.
How will my order be packaged?
Your order will be carefully packaged in a protective box, with branded dust bags, to ensure it arrives to you in great condition.
How do I place an order on your site?
- Choose a category from the top navigation menu or search to explore a specific style or trend.
- Select your desired piece and click ‘Add to bag’. Once you’ve added all items, it’s time to checkout under ‘Summary’.
- Sign in to your account or, if you’ve not yet created one, proceed via guest checkout.
- Enter your name, address, payment method and delivery details to complete your order. That’s it – we’ll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.

